Contact & Booking

Ready to book an appointment or have any questions?

You can get in touch with us at either of our clinics using the details below. Our reception staff will be on hand to help you. If we are unable to answer the phone please leave a message and someone will phone you back as soon as possible.

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Ashbourne

1 Spire House
Waterside Business Park
Ashbourne
DE6 1DG

01335 344952

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Office Hours :

9.30am – 8.00pm Monday
8.30am – 8.30pm Tuesday
8.00am – 8.30pm Wednesday
8.00am – 5.00pm Thursday
8.30am – 5.00pm Friday
9.00am – 1.00pm Saturday

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Hilton

Wellbrook Medical Centre Site
Welland Road
Hilton, DERBY
DE65 5GZ

01283 777070

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Office Hours:

8.00am – 5.00pm Monday
9.15am – 5.00pm Tuesday
9.30am – 7.00pm Wednesday
9.30am – 8.00pm Thursday
8.00am – 3.30pm Friday

Cancellations

If you are unable to attend for an appointment or wish to change it please give at least 24 hours notice. We reserve the right to charge for missed appointments or late cancellations.

Being Accompanied

You may be accompanied by a friend or relative or another member of our staff during your treatment if you so wish. Please let the receptionist or your therapist know, otherwise they will be excluded as we strictly observe a code of patient confidentiality. You can read our Consent and Chaperoning Policy here.

Viewing Your Clinical Records

If you wish to look at your clinical records at any time, please make a separate appointment with your therapist. For further information please read our Access to Clinical Records Policy.

Printable copies of Consent Forms

If you have been unable to complete the online consnet form for either Physiotherapy or Massage tretment please follow the link below to a printable PDF version.

Physiotherapy Massage

What our customers say

Don’t just take our word for it!

“A breath of fresh air’, wonderfully professional, and giving thoughtful expert advice, even on subjects not necessarily linked to the health problem being addressed; beyond the call of duty and nothing like what I had previously experienced locally.”

“As always kind caring really encouraging and understanding my arthritic problems.”

“Highly professional, in depth expertise, wonderful manner and engagement.”

“Ridiculously knowledgeable and helpful, I learn so much about my own body at every appointment.”

“I was treated in a very friendly and professional way, my therapist was respectful and made me feel at ease, she listened carefully and discussed my treatment and any questions I had in an understanding way.”

“Always listens and acts on my issues whilst ensuring I continue to make progress.”

“The appointment is always on time and runs smoothly and I am made to feel comfortable throughout; I feel I can trust the advice I am being given and know I am in safe hands.”

“Provides me with motivation, positivity and involvement.”

“I felt well attended to and every concern of mine was taken into consideration.”

“I was apprehensive but also so ready for this appointment! I was listened to whilst also having mini discussions through my assessment. My physio gave me clear instructions and demonstrated what I could do to help myself and the physio process. She explained all she was doing with my back/shoulder/neck asking me frequently how the area felt. Everyone was friendly and welcoming.”

“The appointment was very reassuring and helpful, giving me the confidence to resume my exercises and physical activities which mean so much to me.”

“Worthwhile consultation with knowledgeable and friendly physiotherapist, area of weakness identified and appropriate exercises given at time of appointment and followed up with additional information as promised via email same day.”

“I appreciate the consistency of care from being able to see the same person each visit rather than explaining things to different people each visit. I have always received excellent support and communication from my physio.”

“Reception is the best and most professional in the area, as I felt very comfortable and safe making and attending appointments.”

“Your reception team are doing a brilliant job and I as a disabled person with a lot of health problems feel 100% safe within the building.”

“I would certainly recommend you to anyone struggling with any muscular or skeletal problems etc . You have been the biggest help to me for many years Thankyou ….....”

“A very friendly professional service from all staff. Well organised appointment system, nothing is too much trouble. Everything is sparkling clean and I have no worries about cross infection from COVID . They make me feel so much better.”

“I am new to the practice and everything so far has been very impressive – telephone booking, online forms, appointment and care during it, and now the focus of this questionnaire. Thank-you.”

“All the reception staff are lovely and always so helpful. The facilities are always spotless and I have felt very safe coming to physio since covid-19,wearing a mask & using the gels especially being in the venerable category. Everything has always been first class from entering the building, physio & reflexology/aromatherapy treatments. Can’t fault it so thank you🙂.”

Are You A New Patient?

If you have not visited us before and have not experienced physiotherapy before you may be unsure what to expect. We're here to help.

Please give us a call and one of our experienced team will be able to answer any questions or queries you may have.

What To Expect