In addition to the policies above, we have several performance-monitoring systems to ensure that we continue to provide the highest level of service:
An anonymous survey is carried out of patients every year. Results are analysed and published. Any changes are resourced and undertaken wherever appropriate.
Click Patient Satisfaction Survey to see the results of the most recent survey.
Therapists’ notes are audited yearly in accordance with CSP professional standards. Management systems are audited yearly in accordance with CSP service standards.
Are You A New Patient?
If you have not visited us before and have not experienced physiotherapy before you may be unsure what to expect. We’re here to help.
Please give us a call and one of our experienced team will be able to answer any questions or queries you may have.