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About Us

We are here to help you get better.

How We Work

You can be assured of a thorough assessment. We will endeavour not only to give you a diagnosis of your problem but also to discover why the problem occurred. All findings will be fully explained by your therapist.

We believe in a ‘hands on’ approach to treatment and encourage active participation from clients in the form of home exercise programmes and ‘self help’ regimes.
Treatments are given in a friendly sympathetic and professional environment. Your therapist will always be happy to discuss any queries you have.

Who Can Use The Clinic?

The clinic is open to everyone of all ages and with a variety of problems.Patients are referred to us from a variety of sources:

  • Self Referrals – just phone, book and pay as you go
  • Derbyshire GP’s
  • Consultants
  • Other Therapists
  • Sports Clubs
  • Solicitors
  • Nursing Homes
  • Medical Insurance Companies
  • Third Party Insurance Companies
  • Workplace Occupational Health Departments

Background

The Centre was established in Ashbourne by Chartered Physiotherapist Pam Phillips in 1984 and has flourished on its reputation of sound clinic experience and honest advice. In 2002, leadership of the clinic was passed to the current Director, Lorna Short and has continued its legacy of a quality service for the communities of Ashbourne, Hilton, Etwall and their surrounding areas. Chris Short became a Director with the role of Practice Manager in 2013 further establishing the clinic as a family run business for the local communities.

Quality Assurance

Click here to find details of each therapist and members of staff. All Physiotherapists working at the clinic have a degree in Physiotherapy and are registered with the Health and Care Professions Council which means they have met and continue to meet the criteria to be fully recognised and have liability insurance from their professional body. More information can be found at the websites of the Chartered Society of Physiotherapy and registration can be checked on the HCPC website.

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Appointments

Appointments are usually made by telephone or email. Our reception desks are manned throughout whenever our clinics are open but if our receptionists are busy and unable to answer the phone when you call, please do leave a message, they WILL get back to you promptly.

Patients are normally offered an appointment to be seen within 48 hours. If you are wishing to use your Medical Insurance please speak to us first. NHS patients may experience a wait if funding is short, we will contact you when you come to the top of our NHS waiting list but please contact us to find out how long we would expect that wait to be as this is variable depending on demand.

We will endeavour to make appointments at the right time for you and offer flexibility between our 2 clinics with early morning and late clinics available at both centres. Saturday morning clinics are also available.

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Are You A New Patient?

If you have not visited us before and have not experienced physiotherapy before you may be unsure what to expect. We're here to help.

Please give us a call and one of our experienced team will be able to answer any questions or queries you may have.