Policy Link
Monitoring Performance
In addition to the policies above, we have several performance-monitoring systems to ensure that we continue to provide the highest level of service:
Patient Satisfaction
An anonymous survey is carried out of patients every year. Results are analysed and published. Any changes are resourced and undertaken wherever appropriate.
Click Patient Satisfaction Survey to see the results of the most recent survey.
Audit
Therapists’ notes are audited yearly in accordance with CSP professional standards. Management systems are audited yearly in accordance with CSP service standards.