Policies

We have a number of policies in place to ensure our clients receive the best possible care. Click on the links below to view the policy document (in Word format):

monitoring performance

In addition to the policies above, we have several performance-monitoring systems to ensure that we continue to provide the highest level of service:

Patient satisfaction

An anonymous survey is carried out of patients every year. Results are analysed and published. Any changes are resourced and undertaken wherever appropriate.

Click Patient Satisfaction Survey Nov 2015 to see the results of the most recent survey.

GP satisfaction

An annual survey is conducted with GPs by the Practice Principal.

Audit

Therapists’ notes are audited yearly in accordance with CSP professional standards. Management systems are audited yearly in accordance with CSP service standards.

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