Patient Info

book an appointment

Call 01335 344952 to arrange an appointment. Our opening hours are:

Monday                   Tuesday 8.00am – 8.30pm
Wednesday             Thursday            Friday 8.00am – 5.00pm
Saturday 9.00am – 12.00 noon

Patients are normally offered an appointment to be seen within 48 hours. Urgent requests for treatment from Doctors are usually seen on the same day

Wellbrook Medical Centre, Hilton

We now also offer appointments for private patients at Wellbrook Medical Centre, Hilton. Contact the Ashbourne Clinic on the above number to book appointments.

home visits

A home visit service is available in some circumstances. Please enquire at the clinic for specific prices.

length of appointments

The first session usually takes about 45 minutes, although this varies as each patient is individually assessed and a personal treatment plan is developed for you. Subsequent sessions are usually 30 minutes.

cancellations

If you are unable to attend for an appointment or wish to change it please give at least 24 hours notice. We reserve the right to charge for missed appointments or late cancellations.

being accompanied

You may be accompanied by a friend or relative or another member of our staff during your treatment if you so wish. Please let the receptionist or your therapist know, otherwise they will be excluded as we strictly observe a code of patient confidentiality. You can read our Consent and Chaperoning Policy here.

Access to your clinical records

If you wish to have access to the records we hold about you please contact our Data Protection Office Chris Short as outlined in our Privacy Notice.

complaints

We have in place a complaints procedure which is there for you to use if you have a complaint about any part of your visit to the clinic. Please write to your therapist or telephone to arrange a time to speak to her/him. The complaint will be thoroughly investigated and you will be kept fully informed of the outcome. In some circumstances it may be appropriate to contact the Practice Principal / Director.